Raja bilal cni
Budgam, cni: The Deputy Commissioner Budgam, Dr. Bilal Mohi-Ud-Din Bhat (IAS), today chaired a comprehensive District Grievance Redressal Committee (DGRC) meeting to assess the functioning of grievance redressal mechanisms under the Ayushman Bharat – PM-JAY SEHAT scheme.
The meeting was attended by Chief Medical Officer (CMO) Budgam, Chief Education Officer (CEO), Assistant Commissioner Panchayat (ACP), Chief Planning Officer (CPO), and all Block Medical Officers (BMOs).
Threadbare Discussions centered on the redressal of beneficiary complaints related to denial of treatment, out-of-pocket expenses, technical issues, and misconduct by healthcare facilities.
The CMO Budgam also presented a quarterly grievance resolution report, affirming that a majority of complaints particularly technical in nature had been addressed promptly and satisfactorily.
Speaking during the session, DC Budgam highlighted the need for robust and people-oriented grievance handling.
He said , “Every grievance represents a trust deficit. Our job is to bridge that gap with fairness, speed, and compassion. No patient should be denied their entitled care under PM-JAY.”
Two representative grievance cases were reviewed in detail.
In the first, a beneficiary from Khansahib was fully refunded after the administration promptly intervened following a complaint via JK Samadhan.In another case from Yari Kalan, necessary clarifications were provided and the beneficiary was guided to avail the rightful treatment under the scheme.
The DC directed officials to strengthen public awareness regarding their entitlements and to ensure that empaneled healthcare institutions display grievance redressal information visibly, including QR codes for real-time patient feedback.
The DC said ,”We must institutionalise accountability. Grievances should not just be resolved,they should be prevented through awareness, quality service, and transparency,”
The DC instructed all functionaries, including the SHA representatives and DGNOs, to regularly monitor complaints received via CGRMS, JK Samadhan, 104 helpline, and other channels to ensure swift action and closure.
The DC directed health department to be committed and reinforce a citizen-first, health-rights protected environment under the AB-PMJAY SEHAT scheme in Budgam. Cni